Effective Date: May 1, 2026 | Last Updated: May 1, 2026
Agent Enamel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with your interactions with us, our website at https://agentenamel.com (the "Website"), and our AI front desk automation services for dental practices (the "Services"). By using our Website or Services, you consent to the practices described below.
Subscriber means a dental practice or other entity that uses our Services. Customer means a patient or contact of a Subscriber's practice that may interact with our Services. Visitor means any person who visits the Website or otherwise engages with our marketing. Personal Information means information that identifies or can be used to identify an individual. PHI means Protected Health Information as defined under HIPAA.
From Visitors and prospective Subscribers: Name, email address, phone number, dental practice name, location, role, and any information submitted through booking or contact forms; IP address, browser type, device data, pages viewed, and usage patterns collected automatically via cookies and tracking technologies.
From Subscribers: Account credentials, billing information, integration credentials for Practice Management Systems (Dentrix, Eaglesoft, Open Dental, Curve Dental, etc.), and operational data needed to deliver the Services.
About Customers (PHI): When delivering Services to Subscribers, we may process patient name, contact details, appointment information, insurance information, and limited treatment-related data. Such information is processed solely on behalf of the Subscriber under a Business Associate Agreement (BAA) and HIPAA regulations.
If you are in the European Economic Area or United Kingdom, our legal bases include: Consent (for marketing and non-essential cookies), Contract (to deliver Services you request), Legitimate Interests (analytics, fraud prevention, product improvement), and Legal Obligation.
We use the following third-party services on the Website. Each link points to that provider's privacy practices.
We use cookies, pixels, web beacons, and similar tracking technologies to remember preferences, analyze traffic, and serve targeted advertising. You can control cookies through your browser settings. Disabling cookies may limit some Website functionality. By using our Website, you consent to our use of these technologies as described in this policy.
We do not sell your Personal Information. We share information only as follows:
For our dental practice Subscribers ("Covered Entities"), Agent Enamel acts as a Business Associate under HIPAA. We sign a Business Associate Agreement (BAA) with each Covered Entity prior to processing PHI. We implement administrative, physical, and technical safeguards including encryption at rest and in transit, role-based access controls, audit logging, and workforce training. PHI is processed only as permitted under the applicable BAA and HIPAA. PHI is not used to train AI models or for any purpose outside the BAA without explicit authorization.
Our Services use AI and machine learning to deliver call handling, scheduling, and follow-up automation. Information collected from Visitors and Subscribers may be used to operate, improve, and develop our AI features. PHI received from Subscribers is not used to train, build, or develop AI models unless we have obtained the necessary written authorizations from the relevant Covered Entity.
All users: You may request access, correction, or deletion of your Personal Information by emailing us using the contact information below.
EEA/UK Residents (GDPR): You have the right to access, rectify, erase, restrict processing, object to processing, data portability, and withdraw consent. You may also lodge a complaint with your local data protection authority.
California Residents (CCPA/CPRA): You have the right to (a) know what Personal Information we collect, use, and share; (b) request deletion; (c) opt out of any sale or sharing of Personal Information (we do not sell Personal Information); (d) correct inaccurate Personal Information; (e) limit the use of sensitive Personal Information; and (f) be free from discrimination for exercising your rights. To exercise CCPA rights, email us with the subject line "CCPA Request."
Customer (Patient) Requests: If you are a patient of a dental practice that uses our Services, your data is controlled by that practice. Please contact the practice directly to exercise your rights regarding your patient information.
Other US State Residents: Similar rights under Virginia, Colorado, Connecticut, Utah, and other state privacy laws are available. Contact us using the information below.
We are based in the United States. If you access our Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S. By using our Services, you consent to this transfer. For EEA/UK users, we rely on Standard Contractual Clauses or other approved transfer mechanisms.
Our Services are not directed to individuals under 18, and we do not knowingly collect Personal Information from children. If we learn we have collected information from a child without parental consent, we will delete it promptly. Pediatric patient information that flows through Subscribers is governed by the BAA and HIPAA.
We implement industry-standard technical and organizational security measures including SSL/TLS encryption, secure cloud hosting, restricted access controls, and ongoing security reviews. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last Updated" date. Your continued use of the Services after changes constitutes acceptance.
For privacy questions, requests, or to exercise your rights:
Email: buildwithshaz@gmail.com
Website: https://agentenamel.com
Response time: We respond to privacy requests within 30 days (45 days for complex CCPA requests).